Preamble WTS operates a travel reservation system which provides wholesale distribution, pricing and reservation for hotels, excursions, transportation, sight seeing, travel insurance and flights globally through which Travel Agents are able to browse and search for hotel rooms available for reservations and other travel related products, and use such system to book and reserve travel arrangements for it's Customers.
General Terms WTS owns and maintains an electronic system that allows users to search and book flights, hotel rooms or excusions. Users of the WTS System that make a booking or reservation or request a WTS representatives to make a booking or reservation, or by making payment for a reservation made by the user or on the users behalf, have agreed to and accepted these Terms and Conditions.
These terms and conditions are only applicable to services offered and performed by WTS.
All bookings relating to hotel rooms, excusions and flights are furhter subject to the terms and conditions stipulated by the service supplier. These terms and conditions can be requested directly from the supplier.
Neither WTS nor any of its parent, affiliates, subsidiaries or representatives will be or become liable or responsible in any way, and each of them hereby disclaims any and all liability for, any loss, costs, expense, injury, accident or damage to person or property resulting directly or indirectly from (i) the acts or omissions of suppliers or other providers of goods or services or any other third parties, including, but not limited to, delays or cancellation of services, cessation of operations, breakdown in machinery or equipment, technology problems, or changes in fares, itineraries or schedules, and/or (ii) acts of god, fire, acts of government or other authorities, wars, acts of terrorism, piracy, civil unrest, strikes, riots, thefts, pilferage, epidemics, quarantines, other disease, climatic conditions, weather, dangers incident to activities or from any other cause beyond WTS control.
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
United Arab of Emirates is our country of domicile.
Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
The cardholder must retain a copy of transaction records and Merchant policies and rules.
Customer Responsbilities The personal information relating to the customer such as the name of the traveler on all reservations and travel documents must be as recorded on the official travel document. The traveler is responsible to maintain accurate true information and shall be held further responsible for all fees and expenses that may be incurred due to an incorrect name, or to the denial of travel due to an incorrect name.
Customers are duly responsbile to acquire legally admissable valid travel documentation including but not limited to visas, medical vaccinations, travel invitation) and must comply with the legal travel requirements of each entering country. It is the traveler's responsibility to verify current entry requirements and obtain the necessary travel documentation based on the country of origin, destination and any countries in which a stop.
Customers are responsible to ensure enough time has been allocated to obtain the necessary visas. Neither WTS nor the relevant travel supplier accept any responsibility if a customer is unable to travel because of failure to comply with any passport, visa or immigration requirements. The amount paid for the products i.e. services booked through WTS website/system is not refundable in case of non compliance to the above.
Customers are duly responsible to arrange or to ensure that travel insurance is in place in respect of his/her travel arrangements the subject of this Agreement. Customers should travel with adequate insurance cover.
Warranties Customer agrees and warrant that (a) the Customer is of sufficient age to use the WTS services and website and can create binding legal obligations in connection with the cusomer use, (b) the Customer is legally authorized to act on behalf of those you represent and accept these terms and conditions on their behalf, and (c) the information supplied by the customer or affliated persons is true and correct. The customer is responsible for informing such other persons of all terms and conditions applicable to their travel arrangements. The Customer warrants and acknowledges that by making a booking through the WTS system or through the website, the customer is agreeing to be bound by the terms of this Agreement. The customer further agrees that any violation of any such terms and conditions may result in (a) the cancellation of the customers reservation or purchase, (b) the customer forfeiture any monies paid for the customers reservation or purchase, (c) the customer being denied access to the applicable travel related product or service, and (d) WTS reserves the right to debit the customers account for any costs we incur as a result of such violation.
Limitation of Use The Supplies that are displayed on the WTS system and website shall own their intellectual property including but not limited to any patent, copyright, database rights, design right, registered design, trade mark, trade name, brand, logos, service mark and the customer agrees not to with intent or without otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through the WTS Website.
Limitation of Liability - Disclaimer The information, software, products, and services published on the WTS website or WTS System may include inaccuracies or errors, including pricing errors.
In particular, WTS does not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of all travel related products displayed on this website.
WTS expressly reserves the right to correct any pricing errors on the WTS website and/or on pending reservations made under an incorrect price.
WTS its suppliers make no representations about the suitability of the information, software, products, and services contained on the WTS website or system for any purpose, and the inclusion or offering of any products or services on WTS website or system does not constitute any endorsement or recommendation of such products or services by WTS. all such information, software, products, and services are provided at face value and without warranty of any kind.
WTS and its suppliers disclaim all warranties and conditions that WTS website or system, its servers or any email sent from WTS and/or its suppliers are free of viruses or other harmful components. WTS and its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non infringement.
In no event shall WTS and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of the WTS website/system or with the delay or inability to access, display or use the WTS Website/system (including, but not limited to, your reliance upon opinions appearing on this web site; any computer viruses, information, software, linked sites, products, and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if Trip.ae and/or its suppliers have been advised of the possibility of such damages.
Prohibited, Unlawful Use Customers, users of the WTS website/system are strictly prohibited from engaging in any unlawful use of the WTS website/system and shall only access and use the WTS webiste/system for the purpose in which it is intended. Customers and users of the WTS website/system must comply with these terms conditions and notices.
The Customer shall not:
(i) attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form or distribute all or any portion of the software used on the WTS website/system;
(ii) license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Online WTS Website/system available to any third party except the Authorized Users; or
(iii) Use the WTS website/system to provide services to third parties
Third Party Links/Sites For the benefit of WTS Customers, the WTS Website/system may contain some links to third-party websites. Customers must use precautions when accessing links, such as good anti-virus software to protect against worms, Trojan horses or other malware. Presence of these links on the WTS Webiste/system is not an endorsement for third-party websites or their content. WTS is not responsible for these sites, their content or their data privacy practices.
Jurisdiction and Governing Law These terms and conditions, any supply of the travel services to the Customer and any contracts between WTS and the Customer shall be governed by the law of the Emirate of Dubai and shall be subject to the jurisdiction of the Dubai Courts, without prejudice to the right of WTS to seek recovery of any sums due from the Customer before any court of competent jurisdiction within the Emirate of Dubai.
Modifications of these terms and conditions WTS reserves the right to vary the terms of these terms and conditions at any time.
The Customer acknowledges that in order to make a booking with Third Party Suppliers, WTS may transfer to, and store personal data both inside and outside the UAE and the Customer consents to WTS transferring and storing personal data in this way.
All customer data saved by WTS will be protected against unlawful access according to the latest standards and the best of knowledge and conscience. The credit card and account information provided by the customer will only be used for the sake of making a booking or reservation. This data is neither collected nor saved by WTS. The credit card and account information of customers is only collected and used by our certified payment system provider in a secure environment for the one-time payment process in connection with a booking or reservation. WTS has thereby no access to these information.
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
Method of Payment We accept payments online using Visa and MasterCard credit/debit card in AED currency.
Credit Card Information Customers' credit card data will be used by WTS to process the payment of the requested product(s) i.e. service(s)
After payment is accepted and processed, customers will receive an e-mail confirmation from both the supplier(s) and WTS containing the payment details.
Online payments are processed in a secured environment, encrypting the data in such a manner that any third party will find it impossible to decode.
The Customer acknowledges that WTS may transfer the Customer's data (including personal data) to Third Party Suppliers and that any use of such data by the Third Party Suppliers will be in accordance with their terms and conditions and outside of WTS's control.
Delivery/Shipment Policy Website/URL will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.
Multiple shipments/delivery may result in multiple postings to the cardholder's monthly statement.
Return flight bookings To guarantee the lowest avaliable price, return flights (roundtrips) might be booked as two separate, individual one-way flights. Although WTS’s =strive to successfully book all flights / flight segments, there is an element of risk of a partial confirmation, in which event WTS shall promptly advise the customer on actions that might be taken to correct the issue.
Amendments and Cancellations Customers are required to contact WTS helpdesk directly for all amendments and/or cancellations of products i.e. services. Customers must be familiar and aware of the terms and costs imposed by the supplier(s) in case of amendments and/or cancellation of the purchased product i.e. service.
WTS shall have no access to the credit card and account details provided by the customer in the booking process and as a result cannot make cancellations or re-schedule requests in the name of the customer.
Fares and Payment The price of a ticket is composed of several components. WTS levies a handling fee for every confirmed low cost flight booked through its website. On the booking page, customers can find a complete summary of the costs per ticket, including insurance if purchased and the delivery/credit card/ fees where applicable.
WTS reserves the right to reject payment through a once only authorization and to agree with the client upon another form of payment. For any type of payment method, WTS may request additional information, such as a copy of the passport or a copy of both sides of the credit card. If the customer does not comply with this request, WTS will not proceed with the reservation requested by the customer.
Prices on the website are shown in the currency of the customer's choice. The rates displayed on the website are consequently the result of a foreign currency exchange based on the exchange rate at the time of the search. The amount eventually charged to a customer's credit card will differ, 3.5% will be added as online payment transaction fee of the fare displayed.
Refund Policy Refunds will be done only through the Original Mode of Payment.
Agreement Customers must agree to this Agreement prior use of the WTS Website/system. The Customers use of the WTS Website/system is conditioned upon the customers acceptance of the terms herein. If the customer does not agree to the terms set forth in this Agreement, the customer is prohibited from using the WTS Website/system.
(b) registering as a travel agent to use this Website; or
(c) using the Website.